Supporting you During Covid-19

Due to coronavirus (COVID-19), funeral arrangements are subject to change at any time based on the direction of public health officials and the UK Government.

We understand this is an especially difficult situation for families who are planning a funeral at this time. 

As you may be aware, public events with large crowds have been cancelled because of the coronavirus (COVID-19) pandemic. This is because coronaviruses can be spread when people with the virus have sustained, close contact with those who are not infected.

Funerals are currently excluded from the ban on public events, as announced on 23 March 2020. However, please note that this may change at short notice at any time, and:

  • Funeral attendance is restricted to immediate close family only.
  • Respect for the social distancing directive should be adhered to.
  • Anyone with COVID-19 or is self-isolating is not expected to attend a funeral under any circumstances.

If the Government issues a directive that people are to not attend funerals at all, we will let our families know immediately. Should this happen, we have a contingency plan in place:

  • We can ensure burials and cremations still take place, and then work with you on arranging a funeral service or memorial at a later date, once the threat of the virus has passed.
  • Wherever possible, we will offer the option to livestream burials and cremations.

Funeral arrangements considering Coronavirus (COVID-19)

To help you remain safe and based on advice from the National Association of Funeral Directors (NAFD), we are now arranging funerals over the phone (or similar means) wherever possible.

Video chat tools such as Skype, WhatsApp, Facebook Messenger and FaceTime are useful because we can still “meet” to work together on funeral arrangements and the majority of funeral documents can be digitally completed today.

People who die from or with Coronavirus (COVID-19)

We will never refuse to collect someone who has died from or is found to have coronavirus (COVID-19). Though there is a level of alarm around this pandemic, this does not change our ethos that every individual has the right to a dignified final send off. You can rest assured that we have an emergency plan of action for such cases, in line with the direction from local government authorities which ensures general public safety. 

Get in touch

We understand this advice may be very difficult for families, but we will do everything we can to ensure you are able to say goodbye to your loved one.

For more information about funerals and coronavirus (COVID-19), you can contact us on 020 8191 9828 or

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